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Ensure uninterrupted SIEM operations with expert support for version upgrades and potential technical issues.
SIEM products are used in cybersecurity operations to detect suspicious activities, trace back past events to gather evidence, and meet logging requirements mandated by legal obligations. Typically used by cybersecurity teams and information security teams, SIEM technology requires collecting and analyzing logs from all systems in a centralized structure, thereby contributing to the maturity of companies' inventory management processes.
At Cyberwise, through our SIEM Technical Support Service, we provide quick and effective solutions for technical issues in existing SIEM products. We also offer support during critical processes such as version upgrades. Under this service, customers can create a support ticket and receive assistance from our experts whenever a technical issue arises.
Manage your SIEM infrastructure securely and efficiently with our expert teams, ensuring your operational continuity.
For the correct installation, configuration, and resolution of technical issues of security products, support is provided by our expert teams who have received the necessary technical training and possess high collaboration skills.
Thanks to our extensive customer experience in different countries, scales, and structures, technical issues that may arise in the SIEM infrastructures of our customers in on-prem, hybrid-cloud, and public/private cloud environments are resolved quickly.
Technical support service is provided with a broad technology ecosystem covering SIEM solutions from different vendors.
99%+
Logging compliant with legal regulations
99%
Non-standard log source integration
≈15 min
SLA is provided for the service.
24/7/365
24/7 uninterrupted service all year round
This service is designed for organisations that recognise cybersecurity risks and aim to manage them effectively within legal and regulatory frameworks.
Choose the right services for your cybersecurity needs. Manage risks and secure your digital operations.